Privacy Policy

Learn more about how Pyrrhonexiva collects, uses, and protects your personal information. We're committed to maintaining your privacy and complying with applicable data protection laws in Malaysia and internationally.

Information We Collect

We collect information that you provide directly to us and information that we gather automatically when you use our services:

• Contact information including name, email address, phone number, and mailing address
• Financial information relevant to planning services such as income ranges, asset levels, and financial goals
• Communication records including emails, consultation notes, and service interactions
• Technical information such as IP address, browser type, and website usage patterns

How We Use Your Information

We use your personal information for the following legitimate business purposes:

• Providing personalized financial planning consultation and ongoing advisory services
• Communicating with you about your subscription, appointments, and service updates
• Improving our services through analysis of usage patterns and client feedback
• Complying with legal obligations and regulatory requirements in Malaysia

Legal Basis for Processing

Under Malaysian Personal Data Protection Act 2010 (PDPA) and international privacy laws, we process your data based on:

Primary Legal Basis: Consent for marketing communications and legitimate interest for service provision and legal compliance

Data Sharing and Disclosure

We do not sell your personal information. We may share your data in these limited circumstances:

• With service providers who assist in delivering our services under strict confidentiality agreements
• When required by Malaysian law, court order, or regulatory authority
• To protect our legal rights or prevent fraud and abuse

Data Security Measures

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encrypted data transmission, secure server storage, and regular security assessments. However, no method of internet transmission is 100% secure.

Your Privacy Rights

Under Malaysian PDPA and applicable international laws, you have the following rights:

• Right to access and receive copies of your personal data we hold
• Right to correct inaccurate or incomplete personal information
• Right to request deletion of your personal data subject to legal requirements
• Right to receive your data in a portable format for transfer to another service
• Right to object to processing based on legitimate interests

Cookies and Tracking

We use cookies and similar technologies to enhance your website experience. For detailed information about our cookie usage, please review our separate Cookie Policy, which explains what cookies we use and how to manage your preferences. Cookie Policy

Data Retention Policy

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Generally, we keep client records for 7 years after service termination in accordance with Malaysian financial services regulations.

Children's Privacy Protection

Our services are intended for individuals 18 years and older. We do not knowingly collect personal information from children under 18. If we discover we have collected such information, we will delete it promptly.

Changes to Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes via email or website notice. The updated version will indicate the revision date at the top of the policy.

Privacy Contact Information

For questions about this Privacy Policy, to exercise your privacy rights, or to file a complaint, please contact our Data Protection Officer at info@pyrrhonexiva.com or +60 17 0369 5739.